This Website is brought to you by Carbon Bike Xtreme and we believe it is important to protect your Personal Data (as defined in the Data Protection Act 1998) and we are committed to giving you a personalised service that meets your needs in a way that also protects your privacy. This policy explains how we may collect Personal Data about you. It also explains some of the security measures we take to protect your Personal Data, and tells you certain things we will do and not do. You should read this policy in conjunction with the Website Terms.
When we first obtain Personal Data from you, or when you take a new service or product from us, we will give you the opportunity to tell us if you do or do not want to receive information from us about other services or products (as applicable). You can normally do this by ticking a box on an application form or contract. You may change your mind at any time by emailing us at the address below.
Collecting Information – We may collect Personal Data from you when you agree to buy a product from us, in which case this may include your contact details, and how you will pay for the product.
Visitors to our Website
When someone visits https://www.carbonbikextreme.com/ we use a third party service, Google Analytics, to collect standard internet log information and details of visitor behaviour patterns. We do this to find out things such as the number of visitors to the various parts of the site. This information is only processed in a way which does not identify anyone. We do not make, and do not allow Google to make, any attempt to find out the identities of those visiting our website.
If we do want to collect personally identifiable information through our website, we will be up front about this. We will make it clear when we collect personal information and will explain what we intend to do with it.
Using Your Personal Information
Personal Data about our customers is an important to us and we shall only use your Personal Data for the following purposes and shall not keep such Personal Data longer than is necessary to fulfill these purposes:
To help us to identify you when you contact us.
To help us to identify products which you could have from us from time to time.
To help us to administer and to contact you about improved products we have provided before, provide now, or may provide in the future.
To help to prevent and detect fraud or loss.
To allow us to contact you in any way (including mail, email, telephone, text or multimedia messages) about products offered by us unless you have previously asked us not to do so.
We may monitor and record communications with you (including emails) for quality assurance and compliance.
We may check your details with fraud prevention agencies. If you provide false or inaccurate information and we suspect fraud, we will record this.
If we, or substantially all of our assets, are acquired or are in the process of being acquired by a third party, in which case Personal Data held by us, about our customers, will be one of the transferred assets.
If we have been legitimately asked to provide information for legal or regulatory purposes or as part of legal proceedings or prospective legal proceedings.
If you provide false or inaccurate information to us and we suspect fraud, we will record this and may share it with other people and organisations. We, and other credit organisations, may also use technology to detect and prevent fraud.
Protecting Information – We have strict security measures to protect Personal Data.
We work to protect the security of your information during transmission by using Secure Sockets Layer (SSL) software, which encrypts information you input.
Our normal payment method is through Paypal. If this changes and where applicable we reveal only the last five digits of your credit card numbers when confirming an order. Of course, we transmit the entire credit card number to the appropriate credit card company during order processing.
We maintain physical, electronic and procedural safeguards in connection with the collection, storage and disclosure of personally identifiable customer information. Our security procedures mean that we may occasionally request proof of identity before we disclose personal information to you.
It is important for you to protect against unauthorised access to your password and to your computer. Be sure to sign off when you finish using a shared computer.
If you communicate with us using the internet, we may occasionally email you about our latest products. When you first give us Personal Data through the Website, we will normally give you the opportunity to say whether you would prefer us not to contact you by email. You can also always send us an email (at the address set out below) at any time if you change your mind.
Please remember that communications over the internet, such as emails and webmails (messages sent through a website), are not secure unless they have been encrypted. Your communications may go through a number of countries before they are delivered – this is the nature of the internet. We cannot accept responsibility for any unauthorised access or loss of Personal Data that is beyond our control.
We never Share your personal data.
Our Website does not include third-party advertising or links to other websites. We never share your personally identifiable customer data with third party companies or websites.
You can find out more about your rights under data protection legislation from the Information Commissioner’s Office website: www.ico.org.uk.